Customer Support

How can we help you?

• I have lost my installation file or serial number
• I am looking for technical support
• I would like to know the status of my order
• I would like to know the terms of Passware guarantee
• I have a feature request
• Knowledge Base

Frequently Asked Questions

• How long does it normally take to recover a password?
• Why do I sometimes get random characters instead of the original passwords?
• How much does it cost to update Passware product to the latest version?
• How can I transfer Passware product to another PC?
• How do I uninstall Passware product?
• Can Passware products process multiple files at one time?
• Do Passware products support Macintosh?
• What are the limitations for the demo version? Why did it fail to recover my password?
• What do the "No accounts detected" and "No installations detected" errors by Messenger Key mean?
• Why does Symantec Anti-Virus keep blocking Asterisk Key?