Customer Support

How can we help you?

• I have lost my installation file or serial number
• I am looking for technical support
• I would like to know the status of my order
• I would like to know the terms of Passware guarantee
• I have a feature request
• Knowledge Base

Frequently Asked Questions

• How long does it normally take to recover a password?
• Why do I sometimes get random characters instead of the original passwords?
• How much does it cost to update Passware product to the latest version?
• How can I transfer Passware product to another PC?
• How do I uninstall Passware product?
• Can Passware products process multiple files at one time?
• Do Passware products support Macintosh?
• What are the limitations for the demo version? Why did it fail to recover my password?
• What do the "No accounts detected" and "No installations detected" errors by Messenger Key mean?
• Why does Symantec Anti-Virus keep blocking Asterisk Key?

Technical Support Request

In order to fulfill your support request in the most efficient manner, we ask you to complete the following form.

Technical Support is currently available from Monday to Friday by e-mail only.

Boxes marked (*) are mandatory.

Personal Information
* First Name:
* Last Name:
* Company:
* Email:
* Contact Phone:
Product Information
* Product Name:
* Version:
* Order Reference Number:
Order Date:
* Details of the problem
If the problem involves an error message please include the complete text of the error message.
Please attach a sample file (optional):
Finally, please re-check the information you have entered and click the Submit request button. Thank you.